Frequently Asked Questions
Getting Started
Send GCash from Canada
To send money through OTT Remit’s online remittance platform, log in via the OTT Remit app or website. On the payment screen, enter the amount, select “E-Wallet-GCash” as the delivery method, and provide the recipient’s GCash-registered name and mobile number. Confirm and complete the transaction through Interac email transfer for a smooth online remittance from Canada to the Philippines.
For a successful GCash remittance, the recipient’s GCash-registered name and mobile number (09XXXXXXXX format or Canadian format like 647XXXXXXX) must be accurate. Make sure this mobile number is linked to their GCash account for seamless money remittance.
Yes, when sending money online from Canada to GCash users with Canadian mobile numbers, ensure the number starts with the prefix “1” and an area code like 647 or 416 (e.g., 1647XXXXXXX).
Delivery time depends on the option you select. OTT Remit provides online remittance services with choices in minutes, same-day, or up to 5 days to load funds to GCash accounts.
Complete your remittance money transfer using Interac email transfer after confirming transaction details on the OTT Remit app or website. It’s an easy remit method to send money home online.
ID Verification
Verifying your ID allows you to enjoy faster transaction processing and send remittances up to CAD 2,980. It also ensures your transactions are safe and secure.
It’s easy! Simply log in to your account, go to “Account Settings,” and select “Increase Limits.” From there, you can upload clear images of your ID directly through the app.
The ID verification process typically takes just a few minutes—usually between 2 to 5 minutes. Once verified, you’re all set for smoother transactions!
Our customer service team may reach out if there’s an issue with your submitted ID, such as a blurry image or missing information, among others. We’ll help you resolve it quickly!
By verifying your ID, you unlock faster, more efficient transactions, making your experience with our service smoother and more satisfying. Plus, it ensures your account is secure.
Money Transfer
You can fund your money transfer via Interac E-Transfer. Login to your personal online banking, make an Interac E-Transfer to ottremit@ott.ca, and include the transaction message code.
Please make sure that you send the correct Interac E-Transfer fund as underpaid/overpaid amount will result in delays in processing of your transaction.
Complete information of your transaction can be found in your e-mail or in the app.
Managing Your Account
Transfers with Weixin
- They are a Chinese citizen with a National ID card.
- They have signed up for a Weixin account using a Chinese phone number.
- They have authorized a bank card to receive money with Weixin
After the recipient completes the account binding settings and signs the Kinship Commitment letter (if it is a Family Support payment), funds are expected to arrive within 20 minutes. If there are exceptional circumstances, it could take 1-3 days for the funds to arrive, and relevant notification will be displayed on the remittance page, please wait patiently.
The recipient might be asked to sign a Kinship Commitment letter on WeChat.
According to the relevant regulations, the limit of receiving 10 remittance transactions per month is in line with the remittance purpose of “Family Support” and “Salary”
Information Security/Privacy
The identity document (ID) must have been issued by a federal, provincial, territorial or state government authority and must be valid (not expired). To be considered an acceptable ID in Canada, the valid identity document must include a name, date of birth, photo, and signature.
Here are some examples of valid Canadian government-issued identification documents:
- Passport (or equivalent foreign passport)
Canadian provincial or territorial driver’s licence
Canadian provincial or territorial government identification card or photo card
Canadian citizenship card with photo
Canadian permanent resident card with signature
Certain ID documents have no address information. In such case, a current proof of address will be required, including a letter or document from a government (federal, provincial, territorial etc.), or a statement from a financial institution (bank account, credit card, mortgage contract), or utility bill etc., while a post office box address is not acceptable.
In addition to a valid driver’s license or photo card that can be a proof of your residence, below are some examples of acceptable proof of address documents, which must confirm both your full name and your address printed on it and with a date issued/printed currently within last 3 months:
- Letter from the government (e.g. CRA)
Property tax receipt
Bank statement (e.g. credit card, mortgage)
Utility bill (e.g. electricity/gas/water, phone)
College enrolment papers (if student)
Other statement, contract, or agreement etc.
