Ways to Reach Us
Have the App?
Contact us directly on the OTT Remit app!
- Open the OTT Remit App
- Go to Account
- Submit your question and one of our friendly team members will reach out to you shortly!
Visit Us
Frequently Asked Questions
Yes. Unverified accounts can send up to 999 CAD. Verified accounts can send up to 2,980 CAD per day.
Your current sending limit can be viewed under My Account > Account Information. If you are transferring an amount over your sending limit, you must provide a valid form of identification. You can do this in My Account > Account information > Increase Limit or contact us at support@ott.ca.
Our current exchange rates is available for you to view before you start a transaction in the Send Money page.
OTT Remit offers money transfers to many countries including Philippines, China, Hong Kong (China), India, Mexico, etc. You can view the list of receiving countries in the Send Money page.
OTT operates the business in accordance with applicable laws/rules, including client identity reverification requirements. With a client identification document provided, we can verify that people sending money are who they say they are. Identity verification of funds sender and receiver is a very important step for us to ensure funds are transferred correctly as requested. Transactions cannot be processed or will be delayed if identity is not verified as required.
