Everything You Need to Know About Tracking Your Money Transfer
4 November 2024
This article outlines the steps to track your money transfer. Learn how to get real-time updates through the OTT Remit app to ensure that your money arrives safely.
Earning the money you send home to support your family and friends is not easy. Whether you’re supporting family, funding educational opportunities or staying connected with your loved ones, every dollar counts. We get it, we understand that sending money is more than just a transaction. Our goal is to give you a rewarding experience every time you send money. We want to take away the challenges of sending money abroad by offering easy and secure money transfers that will allow you to focus on what matters most.
We want to provide you with the money transfer service that you deserve for you to be able to send more money home, and your family receives it when they need it most. This is why we offer customers the chance to earn points that they can redeem as rewards. The points that are collected every time you use the app can be redeemed for $0 CAD transaction fees, helping you save more.
And beyond rewards, we want to be able to give our customers peace of mind with every money transfer. With OTT Remit, we’ve made it easier to track your transfer as well. You can view your transactions’ status in real time, so you know exactly where your money is every step of the way. Tracking your transfer is simple and accessible and will allow you to send money home with confidence.
Wondering how I can track my remittance easily and securely? This article will cover everything you need to know in tracking your money transfer with OTT Remit.
How to Track Your Money Transfers with OTT Remit
Tracking your money transfer is easy in the OTT Remit app or in www.ottremit.com. Just follow these simple steps.
1. Sign in to your profile in the app or in www.ottremit.com
2. Click on History in the bottom navigation bar to display all your transactions
3. Click on the transaction that you want to monitor. Here, you will be able to view all the transaction details including the delivery method, sender and recipient names and real-time updates in the transaction flow.
4. You also have the option to save the transaction receipt for your records.
How To Track Cash Pick-Up Money Transfer
If you choose Cash Pick-Up as your money transfer delivery method, we make it easier for you to share the necessary information with your recipient:
- Follow steps 1-3 above to view the transaction details.
- Once the remittance is available for pick up, your transaction details will include the Cash Pick-Up Number. Your recipient will have to present this information to collect the funds.
- When the funds are ready, a button that says “Save this message for the recipient” will appear. This lets you know that the transaction is fully processed and ready for pick- up.
- Click on the button to save the details as an image to send it to your recipient via text, email, or any other convenient method.
How to Send Money with OTT Remit
If this is your first money transfer with OTT Remit, follow these steps to get started:
- Simply download the OTT Remit app or visit www.ottremit.com to sign up for an account using your phone number.
- Complete the required information in the online registration form to avoid delays in your money transfer.
Follow these easy steps to send money:
- Select the currency, remit amount, money transfer delivery time and method to send money.
- Enter your recipient’s information.
- Pay for your money transfer by making an INTERAC e-Transfer.
What To Do If You Experience a Delay in Your Money Transfer
Sometimes, delays due to banking hours, holidays, and weekends can affect processing times. And in the rare instance that you encounter a delay with your money transfer, our customer support is available to assist and help resolve any issues.
You may reach us at (1) 416238-7869 or email us at support@ott.ca for assistance. For faster service, please have your government-issued ID, recipient details, and any other relevant information on hand when contacting us.
Send Your Money Transfer with Confidence
Download the app today and sign up for free to claim your welcome offer. New customers will receive $0 CAD transfer fee* for the first two transactions. *New customers only. Transaction fees are waived when points are used.
How can I track my remittance after sending it?
Log in your OTT Remit account and click on “History” at the bottom of the page to view “Transaction History” for real-time updates.
How do I submit my ID for verification?
It’s easy! Simply log in to your account, go to “Account Settings,” and select “Increase Limits.” From there, you can upload clear images of your ID directly through the app.
How can I cancel a transaction?
To cancel a transaction, please contact us as soon as possible. In case a transaction has been processed/paid out, a cancellation for refund may not be made.
What should I do if I filled out the incorrect recipient’s name or phone number?
Incorrect recipient name and phone number will cause the remittance to fail, and the recipient cannot collect the payment from this transaction. You will get a notification while your transaction cannot be processed, and you will be requested to update your recipient information.
You can also visit the FAQ page for more information .
Disclaimer: The views and opinions expressed by the authors in this publication are their own and do not necessarily reflect the views of OTT Remit, OTT Financial Inc., and the OTT Group of Companies. This publication is provided for general information purposes only and should not be considered as exhaustive or comprehensive in covering all aspects of the discussed topics. It is not intended to replace seeking advice from a specialist or professional.
